FAQs
General Questions
Are your items handmade?
Yes! Every item is handmade with care, which means each piece is unique.
Where are you located?
We are based in Montana, USA.
Do you take custom orders?
Yes! You can either browse our samples and submit your order on our customization page, or you can email us at toastercrochetclub@gmail.com with inspiration pictures. Note that inspiration pictures may not look exactly like completed product.
Do you accept rush orders?
Depending on availability. Contact us before ordering.
Custom Orders
How do custom orders work?
If you place an order through our form on the customization page, you choose your design and colors, as well as an option to choose the yarn you would like to be used. Size will also be able to be chosen for custom blankets. If you want something that we don’t have a sample of, you can email us inspiration photos at toastercrochetclub@gmail.com. Typically 24-48 hours after you submit your form or send us an email, we will begin the design process, where we will help you find the best yarn fit if you hadn’t already picked one out and make sure that everything looks how you want it to before ordering materials and starting production.
How long do custom orders take?
Most custom orders take 2-4 weeks after the design process is finished depending on size and current order volume.
Can I request changes after ordering?
All change requests are welcome during the design process, but once materials are ordered and production starts, we will not accept change requests.
Can I cancel custom orders?
Custom orders cannot be cancelled once materials are ordered and production has started.
How much do custom orders cost?
It depends on what is being ordered and what yarn is being used. There is a list on the customization page that has a list of the starting price for each custom item. At the end of the design process, We will let you know how much your custom item will cost, and if it’s $50 or more, we will require a 50% non-refundable deposit before we begin ordering materials and production. At the end of production, we will send you a payment link for the remaining costs before we ship your custom order to you.
Shipping, returns, and refunds
How long does shipping take?
Shipping times vary by carrier, but tracking information will be provided as soon as your order ships.
Do you ship outside of the US?
Not at this time.
What if my package is lost or delayed?
Once shipped, delivery is handled by the carrier, but we’re happy to help with claims if needed.
Do you accept returns?
Do to the personalization that goes into them, all custom orders are final. However, ready-made items will be accepted if shipped within 7 days of delivery, and they are unused and smoke-free. The buyer is responsible for payment of return shipping.
What if my item is incorrect or arrives damaged?
If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos of the item and packaging. We will work with you to find a solution, which may include a replacement or refund depending on the situation.